Service objective: customer satisfaction 100 points
Service standard: 100 points earnestly
Service tenet: customers are always the first
According to this concept, our products have introduced the concept of service from the beginning of design. The sale of each product is only the beginning of serving customers. We have upgraded the traditional after-sales service to customer service and extended the service connotation to the first series of links of product design, production, marketing and after-sales service.
1. After-sales service personnel must set up the idea that customer satisfaction is the standard of inspection service. They should try their best to serve users, and they are not allowed to collide with users and quarrel with users.
2. Actively, enthusiastically and patiently answer all kinds of questions raised by users, impart common sense of maintenance, and patiently explain when users'questions are unanswerable, and timely report to after-sales service headquarters to assist in solving them.
3. Service personnel should behave civilly, treat people politely, serve actively and establish good relations with users.
4. When receiving service information and replying immediately, those who need on-site service should arrive at the site within the time prescribed by the customers, so as to realize their promises to the customers.